Damaged Goods

If any item is found to be damaged upon arrival, please contact us using the Contact us form or send an email to itzcominghome.vda@gmail.com  within seven days. you need to send us pictures of the issue , We will then assist and provide you the information required, along with ways we can resolve the issue at hand.

Unwanted Goods

If an item has been incorrectly ordered or is no longer wanted and you are a consumer, you can exercise your 30-day “cooling off” rights.  If you’re not sure what to do, please get in touch using the  Contact us form  . We will then assist and provide you with full details on resolving your issue.
If so, you must send us a clear statement saying that you wish to cancel and then send the goods back to us at your expense within 14 days thereafter. We will send you a refund including standard delivery charges, but less damage caused by unnecessary handling within 14 days of receiving the goods back or at least proof that you have sent them. Refunds will be paid back via the original payment method and will take between 7-14 days to process and hit your account. You will be notified once we have received the item and it has been processed. If your refund has not been processed after four weeks of returning the item(s) please contact us.

Missing Parts

If your item appears to be missing any parts, please contact us within 30 days of delivery  so we can assist you further in resolving the issue. When contacting us, please ensure you include the item name and code, along with the part you believe to be missing.

Cancelling Orders Before Accepting Delivery

If you wish to cancel an order before you accept delivery, please contact us as soon as possible by sending and email to itzcominghome.vda@gmail.com . If it has not been dispatched we will cancel the order and refund the value of the item(s). However, due to our 24-hour dispatch turn around, we cannot guarantee that your order won’t have been sent out by the time you contact us. It may be possible to stop a delivery and return to sender directly with the courier in your online tracking portal. If your order has been dispatched, please refuse delivery, If you haven’t refused delivery and are a consumer, you may still have the right to return the goods in return for a refund. See above under “Unwanted Goods”.

Accepting Orders

At times, we may be unable to fulfil an order due to product quantities, errors in product information or problems with payment and as a result, we must cancel the order. In some circumstances we may require additional verification information before accepting an order. We will be in contact if any of the mentioned circumstances arise.

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

 

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

 

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {itzcominghome.vda@gmail.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {itzcominghome.vda@gmail.com}

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, you should mail your product to: {itzcominghome.vda@gmail.com}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at {itzcominghome.vda@gmail.com} or by online Chat for questions related to refunds and returns.